Receptionist (Inpatient), Service Line - Children's Hospital - Karachi, Pakistan

Job Description

The Service Line - Children's Hospital is committed to providing state-of-the-art clinical services to children. It imparts high quality undergraduate and postgraduate training as well. It consists of a group of dedicated full-time and part-time faculty. Besides the outpatient clinics, the inpatient set-up consists of 122 beds, including 24 beds NICU, 8 beds PICU, 4 beds CICU, 16 beds SCU and sub-specialty areas for Paediatric Neurology, Cardiology, Surgery etc. along with round the clock fully trained paediatric medical and nursing staff.

Responsibilities:
You will be responsible to:
greet patients and other customers in a polite, prompt, helpful manner and provide required support
ensure timely communication as per the requirements using the technology currently in use
place meal orders for patients as per the physicians orders
coordinate with the Bed Management and Admission departments regarding referral/transfer arrangements of patients as per the requirements
manage receipt of payments through cash, debit/credit cards and cheques
maintain data and keep records of all necessary documents as per institutional guidelines
provide administrative support to the unit, including to maintain the tidiness and cleanliness of the entire unit
ensure availability of all necessary forms and other stationary in the unit
provide assistance to the supervisor in the quality audits and keeping ward manuals and records updated
act as a unit coordinator whenever assigned by the supervisor.

Requirements:
You should have:
a Bachelors degree
at least one year of experience, preferably of handling front desk or looking after customer services
excellent interpersonal skills and be customer -oriented
knowledge and proficiency in basic computer application s such as Microsoft Office
ability to multi-task and work effectively in teams as well as independently in a fast-paced, professional environment
ability to handle stressful situations and meet stringent deadlines
good problem-solving, creative and critical thinking skills
willingness to work in COVID wards and critical patient care areas
willingness to work in all shifts , including mornings, evening s and nights.

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