Business Manager - Anaesthesiology, Operating Room and CSSD Service Line - Karachi, Pakistan

Job Description

The Anaesthesiology, Operating Rooms (OR) and CSSD (Central Sterile Supply Department) Service Line at the Aga Khan University Hospital provides perioperative care and other operating room facilities for all surgical procedures, intensive care to critically ill surgical patients in the surgical intensive care unit, as well as acute and chronic pain management services. Our service line has a mix of anesthesiologists, qualified nurses and highly trained surgical and anesthesia technicians. We are committed to delivering compassionate, ethical, accessible and high-quality care to all patients requiring surgery, anesthesia, intensive care and pain services.

Responsibilities:
Reporting to Service Line Chief and Chief Executive Officer, you will be responsible as a lead for the overall management of the Service Line. This includes, but is not limited to:
developing and implementing the strategic and annual plans particularly in relation to patient care services in the Service Line;
ensuring that the Service Line goals and objectives are accomplished as well as day to day operational activities are executed in an efficient manner;
developing and monitoring of the Service Line budgets, goals, strategies, volumes, and revenues;
monitoring and controlling Service Line budgets and overall expenditures;
developing and maintaining dashboards from the various data sources relating to perioperative services;
conceptualizing, developing and managing sub-specialty and service development under the guidance of the Service Line Chief;
developing formal proposals, feasibilities, policies, pathways, documentation tools, education material where necessary;
planning and assisting Service Line Chief in calculating future needs and growth and ensure availability of required resources;
designing and executing service expansion plans with sustainable outcomes in coordination with the help of multidisciplinary support services, and Marketing and Communications department;
facilitating & liaising with hospital's teams for future services & infrastructure development at institution level;
serving as a link between clinical and administrative areas and coordinating educational programmes in liaison with the departments of the University;
bringing about innovation and efficiencies in the processes with defined outcomes;
identifying potential alternative approaches or actions that can benefit the Service Line;
analyzing and recommending solutions to resolve complex issues where policies and procedures may not be clearly defined;
ensuring effective management of resources and availability of competent staff;
developing and ensuring that Key Performance Indicators (KPIs) are achieved;
handling quality assurance and complaint/incident reports data. Follow up on complaints/incident reports and take corrective and preventive measures for improvement. Also reviewing Patient Satisfaction Index and take measures to continuously improve the indices;
ensuring that the staff satisfaction is continuously improved in the Service Line;
implementing developmental plans to ensure continuous learning and development of staff;
overseeing department quality initiatives, and implementing quality standards as per JCIA recommended measures.

Requirements:
You should have:
a Masters degree in business administration / health administration or equivalent from a reputed university. MBBS degree will be an added advantage;
more than 7 years of relevant experience in health care and/or administration;
expertise in operational management;
ability to develop and maintain data dashboards;
knowledge of resource management including financial management;
good negotiation skills with knowledge of marketing;
ability to analyze budget variance reports and statistical data;
ability to develop, maintain and strengthen partnership with stakeholders for the delivery of exemplary patient care services;
ability to work in harmony with team members and nurture the spirit of collegiality;
expertise to provide an environment of equal opportunity for all;
proficiency to be detail oriented and pay attention to nitty-gritty of matters;
aptitude to act as an entrepreneur and will have to think out of the box;
excellent interpersonal and networking skills.

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