Call Center Representative - Dubai, UAE

Job Description

We are looking for Call Center Representative to answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Duties and Responsibilities
1. Answer calls and respond to emails
2. Handle customer inquiries both over the phone and by email
3. Research required information using available resources
4. manage and resolve customer complaints
4. Provide customers with product and service information

Education and Experience
high school diploma or equivalent
proficient in relevant computer applications
required language proficiency
knowledge of customer service principles and practices
knowledge of call center telephony and technology
some experience in a call center or customer service environment
good data entry and typing skills
knowledge of administration and clerical processes

Skills
verbal and written communication skills
listening skills
problem analysis and problem solving
customer service orientation
organizational skills
attention to detail
judgment
adaptability
team work

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