Customer Service Executive
Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Requirements and skills:
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Unfortunately, the job you are looking for is closed.
Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...
in the system Follow up with customers to ensure satisfaction Work closely with other departments to resolve complex issues Requirements: High school diplom ...
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