Receptionist - Inpatient / Outpatient - Pakistan

Job Description

Aga Khan University (AKU) was chartered in 1983 as Pakistan's first private international university. Its Faculty of Health Sciences was planned with the support of Harvard University, McGill University and McMaster University, and presently includes a Medical College and a School of Nursing, which are located together with their principal teaching site, the Aga Khan University Hospital, on an 84-acre campus in Karachi, Pakistan.
AKU invites applications for the position of Receptionist.

Responsibilities:
You will be responsible to:
greet patients and other customers in a polite, prompt, helpful manner and provide necessary instructions/directions
book appointments over phone or in-person for clinics or procedures
use communication devices like paging system, nurse call system, panic alarm etc. as per requirements
place orders/update Food Services Department for changes in patients' diet and meal tray as per physician's orders
coordinate with the Bed Management and Admission Department regarding referral/transfer arrangements of patients as per requirement.
manage cash including the receipt of payments via debit/credit cards and cheques
maintain data and keep records of all necessary documents as per institutional guidelines
provide administrative support to the unit
ensure tidiness and cleanliness of reception area, as well as unit
ensure availability of all forms, slips and stationary at all times
provide assistance to the supervisor in the quality audits
assist in keeping ward manual updated
act as a unit coordinator whenever assigned by a manager.

Requirements:
You should have:
a Bachelors degree
1-2 years of front desk or customer services experience (preferred)
excellent customer service and communication skills
knowledge and proficiency in basic computer application such as Microsoft Office
ability to multi-task and work effectively in a fast-paced, professional environment
ability to remain tactful, patient and calm in stressful situations
ability to problem-solve using creative and critical thinking skills
willing to work in COVID wards and critical patient care areas
willingness to work.

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