Customer Service Executive
Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...
Company: Veritas Petroleum Services (Asia) Pte Ltd.
Post: Customer Service Coordinator
Education Level: Bachelor's Degree
Work Experience: Min. 3 years of experience in a customer service, sales support or administrative coordination role
Job Description: Are you a proactive. detail-oriented professional who thrives in a fast-paced environment? We're looking for a Customer Service Coordinator to play a key rote in supporting our customers and internal teams. If you're passionate about delivering excellent customer service and want to be part of a dynamic, collaborative team - we'd love to hear from you!
Key Responsibilities:
- Act as the primary point of contact for customer inquiries and address customer concerns promptly.
- Review and manage tender submissions. ensuring alignment with customer and regulatory requirements.
- Prepare service agreements and sales quotations, tailored to customer needs and specifications.
- Maintain and update the customer database, ensuring all records are accurate and current
- Prioritize and manage multiple tasks efficiently white meeting deadline in a dynamic work environment
- Handle administrative responsibilities. including invoicing. payment tracking, and other duties as assigned.
Required Skills:
- Exceptional attention to detail, with strong organizational and mufti-tasking abilities.
- Excellent written and verbal communication skills
- Proficient in MS Office Suite (Le. Word. Excel. Outlook) and CRM systems (i.e. Microsoft Dynamics 365 CE).
- A customer-focused mindset with the ability to work independently and collaboratively.
Unfortunately, the job you are looking for is closed.
Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...
in the system Follow up with customers to ensure satisfaction Work closely with other departments to resolve complex issues Requirements: High school diplom ...
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