Design, develop and deliver Product, Process and Behavioural / Soft Skills trainings to all Internal Stakeholders and agent partners.
Develop Effective Trainings / Training Management System which can provide information about Trainings on-the-go.
Develop framework to measure, gauge and improve Training Effectiveness
Develop and enhance the training tools, process manuals as and when required. Adopt new methodologies for training including online as well as web-ex etc.
Design content that is required for online trainings and demo
Up-skill and remain knowledgeable of companyss products, processes, current services offerings and current industry policies and practices.
Impart induction training to new inductees on the various policies and procedures.
Liaise with Internal Stakeholders and Agent Partners to conduct re-training on a timely basis.
Prepare and schedule the training calendar for the respective regions in accordance to agent partners
Manage training Unit to achieve business continuity and domain expansion.
Tracking, measuring and reporting performance of Training Team
Study and identify the process change / Enhancement in the System or process
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Management Instructors (Soft Skills)
Ideal candidates should meet the following criteria:
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