KEY ROLES & RESPONSIBILITIES
Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Raffles Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotels fire, life and safety system
Adhere to OH&S policies and procedures
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