To drive call center performance through outbound and inbound calls in accordance with StayBAB call center policies and procedures.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
Proactively offer customer to register In staybab website according to procedures and guidelines
Escalate customer queries and complaints as necessary.
Follows up with customer via telephone or email following initial sales contact
Explain products or services and prices, and answer all the customers questions.
Polite and courteous when dealing with customers all the time.
Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
Keep accurate data on all tasks performed as per defined format,
Keep customer documents secured and filed accordingly
Initiate outbound calls to prospect customers , hotelier , property partner as well as existing customers/guests/ travelers.
Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
Proactively up sell the various services/ products to customers or caller that qualify
Adherence to all Staybab policies.
Job Requirements
Bilingual (Arabic & English)
Strong communication skills
Ability to interact with customers of all levels
Ability to perform basic mathematical computation
Good working knowledge of Microsoft Office
Unfortunately, the job you are looking for is closed.
Careermidway.com is an effort of lofty aspirants. We voluntarily bridge seekers with employers and other career building sources.