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Technical Support Specialist - Dubai, UAE

Job Functional Area

Job Title
Technical Support Specialist

Total Position

Job Location

Required Gender

Minimum Education
Professional Qualification

Minimum Experience
Must be Experienced

Posted on
Dec 06, 2018

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Job Description

Required TECHNICIAN (Technical Support Specialist)

* Fast Learner
* Strong personality
* Can work under pressure
* Clear and work oriented
* Presentable
* Shows professionalism
* Good physical condition and strength with a willingness to work overtime
* Excellent in customer service
* Organized and flexible
* Effective written and oral communication skills
* Able to work well with minimal supervision
* Ability to prioritize tasks and follow specified procedures

* Background education: Computer Information Technology / Computer Science
* Technically knowledgeable
* Networking
* Working knowledge of tools, common appliances and devices
* Knowledge of general maintenance processes and methods

Preferred Experience:
* Installation software
* Troubleshooting
* Desktop support
* Networking

* Provide technical support assistance for desktop applications.
* Execute technical support functions for client server.
* Provide technical support to technicians in resolving and troubleshooting technical problems.
* Answer and respond to customer calls and mails relating to their technical issues.
* Document all calls relating to technical problems and inquiries in internal call database.
* Provide technical support and assistance in completion of projects on time.
* Keep up to date on latest trends and solutions in technology aspects.
* Provide technical support and assistance in running applications testing.
* Ensure compliance of established procedures and guidelines.
* Working with other field technicians to visit customers for hardware installations
* Implement preventative maintenance measures
* Testing devices for improvement, safety, and quality control
* Repairing broken equipment and wiring

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