Answer phones and assist customers in making, altering, or canceling reservations
Respond to emails with reservation information, confirmations, and additional details
Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
Answer questions regarding rooms, facilities, rates, and events
Accurately record customer information and charge credit cards upon successful reservations
Reservations Agent Requirements and Qualifications
High school diploma or GED certificate
Excellent phone etiquette and verbal communication skills
Strong computer proficiency and email communication skills
Attention to detail and the ability to resolve customer issues
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