Main Duties/ :
Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
Checks guest out of the hotel, preparing and explaining the bill.
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with Signature 1 Hotel policies.
Checks in guest in an efficient and friendly manner, using guest name whenever possible.
Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.
Issues correct keys to the guest.
Checks out guest at end of stay.
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel.
Makes change, cashes checks, and exchanges foreign currency.
Reconciles all transactions at the close of each shift.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Interaction with guest will be in person and by phone.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
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