IT Help Desk Executive - Dubai, UAE

Job Functional Area

Job Title
IT Help Desk Executive

Job Location

Required Gender
Male

Minimum Experience
1 Year

Posted on
Oct 31, 2020

Apply Status
This post is no more active, find jobs of same sector in UAE:




Job Description

Required IT Help Desk Executive - Dubai

Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures.

Apply Instructions for this Job

Unfortunately, the job you are looking for is closed.



Find Similar Jobs


Admin Panel Supervisor

admin panel operations for a ride-hailing- app. Requirements: - Proven admin panel management experience. - Strong backend & system skills. - Good coordinat ...

Customer Service Executive

Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...

IT Support Specialist

of incidents, solutions, and procedures Ensure data backup systems are running correctly Support onboarding/offboarding of employees from a technical standpoint Kee ...

Customer Service Representative

in the system Follow up with customers to ensure satisfaction Work closely with other departments to resolve complex issues Requirements: High school diplom ...












Who we are?

Careermidway.com is an effort of lofty aspirants. We voluntarily bridge seekers with employers and other career building sources.