Call Centre Representative - Dubai, UAE

Job Functional Area

Job Title
Call Centre Representative

Job Location

Required Gender

Minimum Experience
1 Year

Posted on
Mar 01, 2021

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Job Description

Call Center Agents.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.

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