Customer Service Executive
Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...
Urgently hiring
Managing the daily activity of an Inbound /Outbound Call Center
Setting Call Centre Strategies and Standard operation and procedures.
Manage the call center activities in coordination with delivery / operations.
Support all the call center staff when needed in their daily duties (Taking calls, booking orders, resolving customer complaints and escalations)
Implement new processes in the call center to enhance the level of services.
Tracking the performance of staff, provide tips and guidelines identifying Training needs and planning Training Sessions, motivating, and retaining staff.
Monitor & supervise the implementation of the call center plans in coordination with operations, to maintain the highest standard of performance and services.
Creating and maintaining a friendly and professional environment within the Department.
Unfortunately, the job you are looking for is closed.
Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...
in the system Follow up with customers to ensure satisfaction Work closely with other departments to resolve complex issues Requirements: High school diplom ...
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