Customer Service Executive
Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
Unfortunately, the job you are looking for is closed.
Responsibilities: Responding to customer queries via phone, email, and chat Managing order processing, returns, and complaints Maintaining a high leve ...
in the system Follow up with customers to ensure satisfaction Work closely with other departments to resolve complex issues Requirements: High school diplom ...
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