Customer Service Executive
all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer account ...
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to up sell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets.
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all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer account ...
from a prescribed script, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions. Responsibilities: Initiating s ...
up with clients or customers to check that theyre still satisfied with any purchases Letting customers or clients know about additional products or ser ...
for price, delivery terms, payment terms, discount. 3. Good communication skills and ability to properly respond to customer and supplier emails. 4. Handling fron ...
such as: Providing introductory information to new customers Ensuring that customers are satisfied with products or services Following up with clients or customers t ...
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