Call Center Agent - Dubai, UAE

Job Functional Area

Job Title
Call Center Agent

Job Location

Required Gender
Male/Female

Minimum Experience
1 Year

Posted on
Dec 24, 2020

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Job Description

Seeking for Professional Call Center Agent

Duties & Responsibilities
Receive the call with welcome note and acknowledge the customer.
Ensure the customers conversation is not interrupted and you are listening and maintain call etiquette.
Record the customer contact information and details of the request.
Ensure that the customer requirement are understood and clearly noted down.
Use phonetics to clarify the contract information over the call to ensure that all relevant information is noted.
Classify the customer call to the technical resolution as required to the concerned department.

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