Airport Services Agent - Vienna, Austria

Company Name

Job Functional Area

Job Title
Airport Services Agent

Job Ref No
QR20468

Job Location

Minimum Experience
2 Years

Posted on
May 08, 2019

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Job Description

We are looking for 3 x customer focused airport service agent's to join our team in Vienna. You will deliver exceptional service to customers within the airport terminal and help create an enjoyable and seamless process whilst they are travelling with Qatar Airways.
You will provide full support to the handling team across check in,ramp and lost and found and ensure a seamless service to the customers.
As the first point of contact between the Airline and its customers,you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times.

Accountabilities of the role:
Check in -greeting of customers and providing exceptional customer service to both passengers and crew
Lost and Found - understand the procedures around compensation for customers and ensure any queries are dealt with professionally
Ramp - ensure safety and security procedures are followed
Provide full support to the handling team to ensure that safety measures are followed
Escort customers throughout the terminal where necessary
Fluency in English and German (written and spoken) is essential as well as the ability to work in shifts. You must also have the right to live and work in Austria to be considered for this role.
About you:
The successful candidate will ideally have:
An understanding of airport procedures
Trade or Vocational qualification
Minimum 2 years of work experience in airport operations.
Strong customer service focus
Resilience to deal with setbacks and delays
Ability to thrive on challenges and turn things around for the positive
Strong decision making skills
Adaptable and flexible to deal with last minute changes
Experience working with airport systems, Amadeus and/or Altea preferable

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