Qatar Airways are recruiting for an enthusiastic Senior Ticket Sales Agent forour Harrods ticketing office. In this role you will be responsible in making and confirming reservations for passengers as well as selling tickets.
You will initiate and promote Qatar Airways products & services, assist in reservation & ticketing for passengers and serve all customers professionally through telephone or in person in order to achieve five star customer service at all times.
You will encode and confirm reservations for passengers, arrange reservations and routing for using timetable, airline manuals, reference guides and tariff book. You will perform a flight check to maximize flight utilization and reduce no-shows.You will issue tickets and PTAs quoting correct fare to reduce passenger complaints as well as performing other duties and responsibilities as requested by management.
To be successful in this role you must have a diploma, associate degree or equivalent.
You will have a minimum of 2 years experience in an airline/travel industry. You will be service oriented without standing interpersonal skills. Knowledge in IATA standard reservation/ticketing procedures is required with good knowledge of world geography. You will also have experience with the Amadeus reservation system or a similar GDS.
Fluency in English (written and spoken) is essential for this role. You must also have the right to live and work in the UK to be considered for this role.
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