Customer Support Specialist - International - Lahore, Pakistan

Company Name

Job Functional Area

Job Title
Customer Support Specialist - International

Total Position

Job Type
Full Time/Permanent (Rotating)

Job Location

Required Gender

Required Age
18 - 33 Years

Minimum Education

Career Level
Entry Level/Fresh

Minimum Experience

Require Travel
Not Required

Salary Per Month
25000 - 55000 Pakistan Rupee

Posted on
Dec 26, 2019

Apply Status
This post is no more active, find jobs of same sector in Pakistan:

Job Description

Answering calls by engaging in a friendly and polite telephonic conversation with the customer
To ensure and deliver highest level of call quality by meeting all the set KPIs
To speak in an accent that is fully understood and appreciated by the customer
To know your customer completely and understand his/her language/accent to provide the best possible support in a satisfactory manner.
To converse in an error free English language in terms of grammar, comprehension, sentence construction and vocabulary.
To have an extensive understanding of FAQs to ensure smooth and correct delivery of information to the customer
To have adequate product knowledge for onward transmission to the customers to achieve maximum customer satisfaction along with sales target.
To meet all the other quality benchmarks established based on customer's feedback and survey.
Work closely with CS management as well as with internal customers to stay up to date regarding new call handling techniques or product knowledge.
Ensure compliance with all Company's policies, procedures and practices.
Perform other duties as assigned.

Job Specification:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Excellent Communication Skills with Native American or at least Neutral accent
Experienced candidates will be given preference
Preferably, should have good knowledge of US culture and geography. Foreign exposure will be a plus

Metric/A-Level / Intermediate or above

Perks & Benefits:
Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encasement, Referral Bonus

Apply Instructions for this Job

Unfortunately, the job you are looking for is closed.

Find Similar Jobs

Call Center Agent cum Telephone Operator

computer literate Looking to grow with this fast growing company Excellent communication and spoken English Customer service skills, effective listening skills, nego ...

Customer Services cum Telesales Executive

in customer services that converts prospect customers to generate quality of new technique. Good in communicational speech. For interview please contact the in ...

Customer Service cum Telesales executive

& providing clients information according to their queries knowledgeable in customer services that converts prospect customers to generate quality of new techniq ...

Call Center cum Information Receptionist

as per individually agreed plan. Build required number of performers and high performers as per targets within the time frame as per individually agreed plan. Repor ...

Customer Service Representative

are looking for fresh energetic candidates for Customer Service positions. Candidates should have good communication skills. Any nationality. ...

Who we are? is an effort of lofty aspirants. We voluntarily bridge seekers with employers and other career building sources.