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Customer Support Executive - Lahore, Pakistan

Company Name

Job Functional Area

Job Title
Customer Support Executive

Total Position
15

Job Type
Full Time/Permanent (Rotating)

Job Location

Required Gender
Male/Female

Required Age
18 - 30 Years

Minimum Education
Bachelor's Degree

Career Level
Entry Level/Fresh

Minimum Experience
Fresh

Require Travel
Not Required

Posted on
Dec 26, 2019

Apply Status
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Job Description

Job Description: Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Job Specification:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Must be flexible to work in shifts
Excellent communication skills

Qualification: Minimum Graduation.
Maximum age: 30

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