Email and Chat Support Specialist - Karachi, Pakistan

Company Name

Job Functional Area

Job Title
Email and Chat Support Specialist

Total Position

Job Type
Full Time/Permanent (Rotating)

Job Location

Required Gender

Required Age
18 - 45 Years

Minimum Education

Career Level
Entry Level/Fresh

Minimum Experience
Not Necessary

Require Travel
Not Required

Salary Per Month
25000 - 33000 Pakistan Rupee

Posted on
May 09, 2020

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Job Description

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant teams internally and/or externally.
Location: Karachi
Salary: Up to PKR 33,000
Working Hours: 9
Job Shift: Morning & Evening, between 5 am to 11 pm

Job Description:
Prompt chat and email response to customers
Document each customer's question or problem as well as the resulting answer or solution
Develop customer service solutions
Maintain service level

Job Specification:
Intermediate or above
Age limit: 18-45
Excellent communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Customer-centric attitude

Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop

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