You will be responsible to provide hardware support to IT infrastructure, IT equipment being maintained in-house, including PCs, Printers, Telecomm and other ancillary equipment. Discover the root cause, and help put permanent fixtures in place.
The responsibilities include;
Installing, configuring and maintaining PCs, Laptops, Printers and applications for both hardware and software. Maintaining and troubleshooting handheld (iOS, Android, Windows, etc) and troubleshooting, repair and networks.
Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required.
Providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications.
Setting up new users' accounts and profiles; responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals, e.g. software developers; testing and evaluating new technology; Conducting electrical safety checks on computer equipment.
Maintain high degree of customer service for all support queries and adhere to all service management principles.
Any other task assigned by the supervisor.
Bachelor of Electronics or Computer Engineering.
Minimum 4-5 years experience in related field.
Must be able to trouble shoot IT systems at module level.
Must also have knowledge of the operating characteristics of Desktop operating systems, MAC, Linux and troubleshooting skills related to it.
Must have proficient Knowledge of networking, hardware & software.
Must be a team player who can work successfully with other departments.
Good communication and interpersonal skills.
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