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Senior Sales Support Agent - Istanbul, Turkey

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Senior Sales Support Agent

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Posted on
May 05, 2019

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Job Description

As the Senior Sales Support Agent, you will support the sales team to achieve their assigned revenue targets by providing technical support and data within prescribed time frames. You will provide maximum support to the sales force in order to achieve revenue targets and raise awareness of Qatar's products and services.

Respond to requests for assistance from initial point of contact through to ticketing and travel.
Responsible for all group enquiries within the Turkish market completing the full cycle of enquiry, quotes, assisting with deposits, ticketing and refund of deposits
Complete management of groups e-mail inbox
Occasional face to face meetings with large group demands/annual series groups
Focus on getting the group business with target orientated set of mind
Provide the sales team with the necessary market intelligence, reports, highlighting the opportunities to improve, yields and market share
Contribute in managing distribution channels and database for the sales team
Use analytical tools to generate market share, revenue and sales data
Tracking and reporting on advertising, promotions, sponsorship's and sales activities
Coordination and submission of annual marketing activity plans and budgets
Maintain records of all fare approvals and corporate contracts for future reference and audit purpose
Provide maximum technical support of the sales force to ensure QR Group revenue and increased awareness of Qatar Airways products and services
Handle inquiries, problems encountered by the corporate/agent and liaise with relevant department of head office
Research and analyse individual markets and place Qatar Airways in very visible place in the market and secure maximum market share of traffic on Qatar Airways network.
Monitoring systems/key accounts intranet for content/Qatar Airways presence/competitor activities
Make and confirm reservations for passengers where necessary, record and process reservations.

About You:
The successful candidate will ideally have:
A Bachelor's Degree
A minimum 3 years of Job-related experience with an Airline (preferably) or a tour operator
Previous experiencein a reservations agent role advantageous
Proven experience with Amadeus
Strong MS Office skills
Fluency in Turkish & English Language - spoken/written

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