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Airport Services Agent - Istanbul, Turkey

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Job Title
Airport Services Agent

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Posted on
May 17, 2019

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Job Description

As an Airport Services Agent in Istanbul, you will provide an excellent service to customers at the airport terminal. You will ensure a five star quality service and adhere to safety policies and security standards of the Airline.

Specific accountabilities include:
Being visible to ensure that the highest level of service is provided in a professional manner
Liaising with check-In, and other related areas for the smooth acceptance of passengers
Escorting and directing arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges, and boarding gates
Assisting Duty Officer to handle company materials and records
Working with our GHA for quick processing of hotel and transfer passengers
Conducting pre-flight administration to ensure the smooth running of every Qatar Airways flight departure

About You:
To be successful in this role you must have a minimum of a high school Qualification.
You will have a minimum of 2 years experience in a customer service role ideally within an airline/ travel industry. You will be service oriented without standing interpersonal skills. Knowledge in IATA standard reservation/ticketing procedure is a strong advantage as well as have proven experience of using Amadeus reservation system.
Good interpersonal and communication skills along with knowledge of MS Office is required.
Fluency in English and Turkish (written and spoken) isessential for this role. You must also have the right to live and work in Turkey to be considered for this role.

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