Customer Support Executive - Domestic - Multi Locations

Company Name

Job Functional Area

Job Title
Customer Support Executive - Domestic

Total Position
30

Job Type
Full Time/Permanent (Rotating)

Job Location

Required Gender
Male/Female

Required Age
18 - 30 Years

Minimum Education
Bachelor's Degree

Career Level
Entry Level/Fresh

Minimum Experience
Not Necessary

Require Travel
Not Required

Salary Per Month
17500 - 21500 Pakistan Rupee

Posted on
May 09, 2020

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Job Description

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Handling chats/emails/calls /queries/requests
Complaint Management & Solving Customer grievances
Applying process/product knowledge
Location: Karachi, Lahore & Islamabad
Salary: Up to PKR 21,500
Working Hours: 9

Job Shift: Rotational
Key Responsibilities:
Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests. Ideally aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:
Intermediate or above
Age limit: 18-30
Excellent communication
Proficiency with MS Office particularly MS Excel
Flexibility to work in shifts
Customer-centric attitude

Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund & Overtime provided
Annual Leaves
Leaves Encashment
Referral Bonus
Conveyance (females only)
Internal Job Opening in different departments

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