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Customer Care & Support Executive - Domestic - Multi Locations

Company Name

Job Functional Area

Job Title
Customer Care & Support Executive - Domestic

Total Position
20

Job Type
Full Time/Permanent (Rotating)

Job Location

Required Gender
Male/Female

Required Age
20 - 30 Years

Minimum Education
Bachelor's Degree

Career Level
Entry Level/Fresh

Minimum Experience
Fresh

Require Travel
Not Required

Salary Per Month
15000 - 25000 PKR

Posted on
Feb 01, 2019

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Job Description

Brief description of the job:
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Hours: 9 hour shift
Requirements (Education): Bachelors qualified
No. of Vacancies: 20

Skills & Abilities:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Center Operations
Must be flexible to work in shifts
Excellent communication skills
Age limit: 20 to 30

Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encasement, Referral Bonus

Gender: Male & Female
Job Shift: On Rotation
Job Type: Full-time
Salary: 15,000 to 25,000 per month
Transport: Conveyance will be provided to females only, males own transport.

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