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Senior Cargo Customer Service Agent - India

Company Name

Job Functional Area

Job Title
Senior Cargo Customer Service Agent

Job Ref No
QR21077

Job Location

Posted on
May 22, 2019

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Job Description

Qatar Airways is seeking an experienced Senior Cargo Customer Services Agent professional to join our Team in Ahmadabad, India.
In this role you will be responsible for providing an excellent front line customer service experience that focuses on delivering positive outputs, and which puts customers at the heart of what we do by acting as a point of contact for queries, information requests and concerns from Cargo customers.
You will create maximum awareness of QR Cargo products and services to customers and secure proper customer service support to enable station to meet and exceed the set cargo targets, identify the needs and improve cargo customer service performance for the local station and re-consolidate booking requests from various agents / customers using QR Cargo systems and GHA input.
You will recommend desired changes requested by customers in order to contribute continuously in improving QR cargo service levels, handle inquiries/ problems encountered by the QR Cargo Clients. You will also ensure full compliance at all times of safety and security regulations and procedures as per host state and company requirements.

About You:
You must have a Relevant Vocational, Tertiary or Trade Qualification and have minimum of 3 years of job related experience similar to the Cargo / Air Freight Industry, it's an advantage if you have proven exposure to Airline Sales Environment and some knowledge in TACT regulations, IATA dangerous goods regulations or Cargo reservations.
Excellent personnel development skills including team building, hands on approach to the daily operation, and excellent communication skills in spoken/written English, with proficiency on advanced computer applications are essential requirements of the job.

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