Customer Service Executive/ Cashier - Dubai, UAE

Job Functional Area

Job Title
Customer Service Executive/ Cashier

Job Location

Required Gender
Male/Female

Minimum Experience
1 Year

Posted on
Oct 15, 2020

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Job Description

Customer Service Executive/ Cashier Nationality Required - Filipino
Only for Filipino Candidates

Job Role
Greet all the customer
Reach the given target on a daily basis
Provides outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations
Promotes and maintains positive relations with all loyal clients and new customer
To be able to report to branch as per given schedule
To be able to work in a timely manner
Complies with all department and company policies and procedures
Contributes to the fulfillment of department and company objectives and goals
Performs as a team member in allocating and coordinating the work flow
Handles workload and customer queries with patience and empathy and not let the work pressure reflect on the way when dealing with the clients
Maintains proper records of all transactions, cancellations, and issues computer generated receipts to the customers
Maintains an awareness of all promotions and advertisement
Maintains a clean and orderly checkout of the counter
Answers customers questions and provides information on procedures or policies
Maintains good relationship with all customer
Trains and mentor new employees
Strictly follow the Anti-Money Laundering procedures as per company rules and regulations
Responsible for protecting the privacy of their customers by not discussing financial matters outside, they are required to only release account information to authorized individuals
Reporting to the Assistant Branch Manager
Ensures zero tardiness and absences
Ensure the cleanliness of the counter
Make sure to give 100% commitment in all sales promotion.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
Pre-Degree/ Plus 2 for equivalent exam
Have 6 months or more of customer services experience
6 or more months of cash handling experience
Cash handling experience minimum of 6 months is a must.

PREFERRED SKILLS
Strong communication and problem-solving skills are a must, particularly strong verbal communication and listening skills
Good typing, spelling, and written communication skills are necessary

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