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Country Manager Cargo - Dhaka, Bangladesh

Company Name

Job Functional Area

Job Title
Country Manager Cargo

Job Location

Degree Title
Degree level preferably in sales & Marketing Management

Minimum Experience
5 Years

Posted on
Jul 17, 2019

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Job Description

We are pleased to announce an incredibly exciting opportunity to join us a Country Manager The successful candidate will lead, guide and direct the area through effective management of the GSA and/or EY direct staffs in line with the Cargo Commercial and operational strategy to maximize result. Performance Manage the effective achievement of objectives by setting individual targets for own staff and/or GSA, developing and motivating staff in order to maximize individual and collective performance. Drive continuous performance management and coaching to improve performance. Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

SPECIFIC RESPONSIBILITIES
Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
Lead, manage and coordinate the team of own staff and/or GSAs to ensure achievement of agreed targets as per defined strategy and budget expectations.
Develop, implement and execute robust country and account plans to maximize Etihad Cargos revenue, load factor, yield and product mix
Lead, develop, manage and stipulate a portfolio of customer contracts in line with Etihad Cargos segmentation model and commercial strategy
Performance manage the local sales team(s) to ensure the maximization of company reach and revenues possibilities. Effectively manage GSA performance, challenge current work practices to ensure effective utilization of all available resources.
Review sales incentives calculation and approve payout for the assigned area of responsibility to ensure timely and proper recognition of sales targets
Develop, maintain and lead customer relationships including global key accounts (where the key account structure requires), regional key accounts and local accounts at all levels. Ensure Etihad Cargo visibility in the assigned area to all customer decision makers.
Manage sales costs, coach, direct and motivate Etihad own sales team and work closely with the development of key GSA staffs. Measure Salesforce effectiveness of both GSA and/or EY staff and take action to improve quality and coverage.
Collect, collate, provide feedback to HQ and pro-actively take action on market intelligence. Identify opportunities and potential blocks, plan strategy to overcome any area resistance.
Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels. Periodically review GSA/own staff process to implement change in strategy.
Participate in the budgeting process. Ensure no financial bad debt and full compliance to CASS when applicable
Drive implementation of iCargo, self-service solutions, direct booking capabilities and e-Airway Bill

EDUCATION & EXPERIENCE
Degree level preferably in sales & Marketing Management with acquired specialization in cargo sales.
Must be able to demonstrate a strategic understanding, strong commercial acumen and sound knowledge of cargo sales and operations gained over a period of not less than 5 years in a senior sales role, with a proven track of success in business development, achieving sales targets and management of service providers. Demonstrated ability to interact effectively in both customer and supplier environment at all levels.

TRAINING & KNOWLEDGE
Analytical, commercial understanding, knowledge of reporting systems.
Excellent written, verbal communication skills, Fluent in written & verbal English, High computer literacy
Sound Knowledge in air cargo industry business drivers, cargo operations procedures & processes.

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