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Customer Care Representatives - Domestic - Multi Locations

Company Name

Job Functional Area

Job Title
Customer Care Representatives - Domestic

Job Ref No
DCSE001

Total Position
49+

Job Type
Full Time/Permanent (Rotating)

Job Location

Required Gender
Male/Female

Required Age
20 - 30 Years

Minimum Education
Bachelor's Degree

Career Level
Entry Level/Fresh

Minimum Experience
Not Necessary

Require Travel
Not Required

Salary Per Month
16000 - 25000 PKR

Posted on
Apr 01, 2019

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Job Description

Title of the Job: "Customer Care Representatives Domestic"

Brief description of the job:
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Hours: 9 hour shift
Requirements (Education): Bachelors qualified
No. of Vacancies: 50+

Skills & Abilities:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Center Operations
Must be flexible to work in shifts
Excellent communication skills

Age limit: 20 to 30
Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encasement, Referral Bonus
Gender: Male & Female
Job Shift: On Rotation
Job Type: Full-time
Salary: 15,000 to 25,000 per month
Transport: Conveyance will be provided to females only, males own transport.

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