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Technical Support Specialist - Dubai, UAE

Job Functional Area

Job Title
Technical Support Specialist

Total Position

Job Location

Required Gender

Minimum Education
Professional Qualification

Minimum Experience
Must be Experienced

Posted on
Dec 06, 2018

Job Description

Required TECHNICIAN (Technical Support Specialist)

* Fast Learner
* Strong personality
* Can work under pressure
* Clear and work oriented
* Presentable
* Shows professionalism
* Good physical condition and strength with a willingness to work overtime
* Excellent in customer service
* Organized and flexible
* Effective written and oral communication skills
* Able to work well with minimal supervision
* Ability to prioritize tasks and follow specified procedures

* Background education: Computer Information Technology / Computer Science
* Technically knowledgeable
* Networking
* Working knowledge of tools, common appliances and devices
* Knowledge of general maintenance processes and methods

Preferred Experience:
* Installation software
* Troubleshooting
* Desktop support
* Networking

* Provide technical support assistance for desktop applications.
* Execute technical support functions for client server.
* Provide technical support to technicians in resolving and troubleshooting technical problems.
* Answer and respond to customer calls and mails relating to their technical issues.
* Document all calls relating to technical problems and inquiries in internal call database.
* Provide technical support and assistance in completion of projects on time.
* Keep up to date on latest trends and solutions in technology aspects.
* Provide technical support and assistance in running applications testing.
* Ensure compliance of established procedures and guidelines.
* Working with other field technicians to visit customers for hardware installations
* Implement preventative maintenance measures
* Testing devices for improvement, safety, and quality control
* Repairing broken equipment and wiring

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